Navigating disruption: Zendesk's migration journey to incident.io
Anna Roussanova (Zendesk) discusses how her team pulled off a smooth migration from PagerDuty to incident.io — in just over two months — without derailing engineers or piling on chaos.
Anna Roussanova, Engineering Manager, Zendesk
talk
San Francisco 2025 Sessions
Keynote: Humans, machines, and the future of incident response
Stephen Whitworth, Co-founder and CEO, incident.io
View session
The evolution of incident management
Martin Smith, Principal Architect, SRE, NVIDIA
View session
From error to insight: Human factors in incidents
Molly Struve, Staff Site Reliability Engineer, Netflix
View session
Our data disappeared and (almost) nobody noticed: Incident lessons learned
Michael Tweed, Principal Software Engineer, Skyscanner
View session
Claude Code for SREs
Kushal Thakkar, Member of Technical Staff, Anthropic
View session
Boundary Cases: Technical and social challenges in cross-system debugging
Sara Hartse, Software Engineer, Render
View session
SEV me the trouble: Pre-incidents at Plaid
Derek Brown, Head of Security Engineering, Plaid
View session
Navigating disruption: Zendesk's migration journey to incident.io
- Anna Roussanova, Engineering Manager, Zendesk
View session
What Real Housewives taught me about postmortems
Paige Cruz, Principal Developer Advocate, Chronosphere
View session
Security without speed bumps: Making the secure path the easy path
Dennis Henry, Productivity Architect, Okta
View session