From error to insight: Human factors in incidents
Molly Struve (Netflix) goes beyond the purely technical post-incident analysis, diving into the human element of system failure.
Molly Struve, Staff Site Reliability Engineer, Netflix
talk
San Francisco 2025 Sessions
Keynote: Humans, machines, and the future of incident response
Stephen Whitworth, Co-founder and CEO, incident.io
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The evolution of incident management
Martin Smith, Principal Architect, SRE, NVIDIA
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From error to insight: Human factors in incidents
- Molly Struve, Staff Site Reliability Engineer, Netflix
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Our data disappeared and (almost) nobody noticed: Incident lessons learned
Michael Tweed, Principal Software Engineer, Skyscanner
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Claude Code for SREs
Kushal Thakkar, Member of Technical Staff, Anthropic
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Boundary Cases: Technical and social challenges in cross-system debugging
Sara Hartse, Software Engineer, Render
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SEV me the trouble: Pre-incidents at Plaid
Derek Brown, Head of Security Engineering, Plaid
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Navigating disruption: Zendesk's migration journey to incident.io
Anna Roussanova, Engineering Manager, Zendesk
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What Real Housewives taught me about postmortems
Paige Cruz, Principal Developer Advocate, Chronosphere
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Security without speed bumps: Making the secure path the easy path
Dennis Henry, Productivity Architect, Okta
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