Writing up your most embarrassing failures for the world to see is good, actually
Brian Scanlan, Sr. Principal Engineer at Intercom, shares why Intercom publishes public RCAs: to build trust, improve reliability, and, ultimately, make their engineering teams better.
Brian Scanlan, Senior Principal Engineer, Intercom
talk
London 2025 Sessions
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Writing up your most embarrassing failures for the world to see is good, actually
- Brian Scanlan, Senior Principal Engineer, Intercom
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