
San Francisco

London
Meet the speakers
- DerekBrown
Head of Security Engineering
- PaigeCruz
Principal Developer Advocate
- PeteHamilton
Co-founder and CTO
- SaraHartse
Software Engineer
- DennisHenry
Software Architect
- AnnaRoussanova
Engineering Manager
- MartinSmith
Principal Architect, SRE
- MollyStruve
Staff Site Reliability Engineer
- KushalThakkar
Member of Technical Staff
- MichaelTweed
Principal Software Engineer
- TomWentworth
Chief Marketing Officer
- StephenWhitworth
Co-founder and CEO
Agenda
Doors open, breakfast and coffee
Welcome

Tom Wentworth, Chief Marketing Officer, incident.io
WELCOME
Humans, machines, and the future of incident response. How AI impacts the incident lifecycle

Stephen Whitworth, Co-founder and CEO, incident.io
TALK
Your customers want incidents (built in)

Martin Smith, Principal Architect, SRE, Nvidia
TALK
Break
From error to insight: Human factors in incidents

Molly Struve, Staff Site Reliability Engineer, Netflix
TALK
Our data disappeared and (almost) nobody noticed: Incident lessons learned

Michael Tweed, Principal Software Engineer, Skyscanner
TALK
Lunch
incident.io product showcase

Pete Hamilton, Co-founder and CTO, incident.io

Lawrence Jones, Principal Engineer, incident.io

Ed Dean, Product Manager, AI, incident.io
TALK
Claude Code for SREs

Kushal Thakkar, Member of Technical Staff, Anthropic
TALK
Boundary Cases: Technical and social challenges in cross-system debugging

Sara Hartse, Software Engineer, Render
TALK
Break
SEV me the trouble: Pre-incidents at Plaid

Derek Brown, Head of Security Engineering, Plaid
TALK
Navigating disruption: Zendesk's migration journey to incident.io

Anna Roussanova, Engineering Manager, Zendesk
TALK
What Real Housewives taught me about postmortems

Paige Cruz, Principal Developer Advocate, Chronosphere
TALK
Engineering friction - Death by a 1000 PRs

Dennis Henry, Software Architect, Okta
TALK
Builder awards

Tom Wentworth, Chief Marketing Officer, incident.io
AWARDS