San Francisco
London
Meet the speakers
DerekBrownHead of Security Engineering
PaigeCruzPrincipal Developer Advocate
PeteHamiltonCo-founder and CTO
SaraHartseSoftware Engineer
DennisHenrySoftware Architect
AnnaRoussanovaEngineering Manager
MartinSmithPrincipal Architect, SRE
MollyStruveStaff Site Reliability Engineer
KushalThakkarMember of Technical Staff
MichaelTweedPrincipal Software Engineer
TomWentworthChief Marketing Officer
StephenWhitworthCo-founder and CEO
Agenda
Doors open, breakfast and coffee
8:30–9:15 AM
Welcome
9:15–9:20 AM
Tom Wentworth, Chief Marketing Officer, incident.io
WELCOME
Humans, machines, and the future of incident response. How AI impacts the incident lifecycle
9:20–9:40 AM
Stephen Whitworth, Co-founder and CEO, incident.io
TALK
Your customers want incidents (built in)
9:40–10:00 AM
Martin Smith, Principal Architect, SRE, Nvidia
TALK
Break
10:00–10:30 AM
From error to insight: Human factors in incidents
10:30–10:50 AM
Molly Struve, Staff Site Reliability Engineer, Netflix
TALK
Our data disappeared and (almost) nobody noticed: Incident lessons learned
10:50–11:10 AM
Michael Tweed, Principal Software Engineer, Skyscanner
TALK
Lunch
11:10–12:10 PM
incident.io product showcase
12:10–1:10 PM
Pete Hamilton, Co-founder and CTO, incident.io
Lawrence Jones, Principal Engineer, incident.io
Ed Dean, Product Manager, AI, incident.io
TALK
Claude Code for SREs
1:10–1:30 PM
Kushal Thakkar, Member of Technical Staff, Anthropic
TALK
Boundary Cases: Technical and social challenges in cross-system debugging
1:50–2:10 PM
Sara Hartse, Software Engineer, Render
TALK
Break
2:10–2:40 PM
SEV me the trouble: Pre-incidents at Plaid
2:40–3:00 PM
Derek Brown, Head of Security Engineering, Plaid
TALK
Navigating disruption: Zendesk's migration journey to incident.io
3:00–3:20 PM
Anna Roussanova, Engineering Manager, Zendesk
TALK
What Real Housewives taught me about postmortems
3:20–3:40 PM
Paige Cruz, Principal Developer Advocate, Chronosphere
TALK
Engineering friction - Death by a 1000 PRs
3:40–4:00 PM
Dennis Henry, Software Architect, Okta
TALK
Builder awards
4:00–4:10 PM
Tom Wentworth, Chief Marketing Officer, incident.io
AWARDS
Happy hour
4:10–6:30 PM